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louise

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Wednesday, June 10th 2009, 10:14am

How to contact Support

If you have a concern or question about your game account or about the game itself, you can contact Support by:
  • Ingame Mail System. You can find this on the Messages page, under "Support," "Send a message to the support team." Your question will be answered by a Mod or a game administrator.
  • Contacting the Mods by a Forum PM. Mods are listed under Members -> Team Members, but please note that you'll want to look for "Moderator EN" under their username to find an English language moderator. Also, if the green light is on beside their name then that means that they are online. Please remember that you should only contact Mods that moderate in English. Other Mods and administrators may not respond to your query.
  • Direct email: support.en@tagoria.net. Please note that this is not the preferred method of contacting us if you have a question about the game itself or a problem with your account. We cannot keep track of correspondence through this method and hence you will have to provide your user name and world.

You can also discuss your questions on the Forum and see if another player has a solution or is experiencing the same issue. Here your question will be answered by either other players, Mods or the Tagoria Support team.

If you have a concern regarding a Mod, please contact either Louise or Anseo personally through a Forum PM. Alternatively you may contact Support by e-mailing support.en@tagoria.net. Messages sent through these methods cannot be read by Mods.